Utilita
Utilita Energy helps households use less energy and save money with smart meters and practical advice. Their Sheffield Energy Hub offers friendly face-to-face support, from bill help to tips on saving power. If you’re interested in energy, the environment or customer service, there are lots of roles here — from advisors and data analysts to marketing and tech support.
Business fact file
Sector
Shops and Retail
Employees
6
Top jobs
Customer Care Agent
As a Customer Care Agent, you would be the first point of contact for anyone who calls or messages Utilita. You would listen carefully, solve problems and make sure every customer feels looked after. Whether it’s helping someone top up their energy account or answering questions about their bill, you would play a big part in keeping customers happy. This job suits someone who is a good listener, calm under pressure and enjoys helping people.
Energy Expert
As an Energy Expert, you would help customers understand and manage their energy use. You would explain bills, solve problems and support people with their accounts — either face-to-face or over the phone. You might also take part in local community events and help people save money or be more energy efficient. This role suits someone who enjoys helping others, is great at problem-solving and can explain things clearly.
Smart Meter Engineer
As a Smart Meter Engineer, you would install and repair smart meters in people’s homes and businesses. These meters help people see exactly how much gas or electricity they’re using. You would travel to different locations, use tools and tech to do your job safely and make sure everything works perfectly. You would need to be hands-on, good with gadgets and confident talking to customers.
Smart Operations Analyst
As a Smart Operations Analyst, you would work behind the scenes to make sure all the smart meters across the UK are working as they should. You would investigate technical issues, fix data problems and help keep the energy system running smoothly. This job is ideal for someone who likes puzzles, works well with computers and has an eye for detail.
Utilita Home Advisor
As a Utilita Home Advisor, you would talk to customers about eco-friendly upgrades for their home — like solar panels, insulation or new boilers. You would answer questions, book surveys and help organise visits from engineers. Your job would be to make sure everyone knows how to save energy and make their home more efficient. You would need to be friendly, organised and great at explaining new ideas.
Fun fact: Switching off appliances at the wall could save the UK around £1.2 billion a year!